Frequently Asked Questions

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How many units do I need?

To find out how many MedicAir units you need, consider your space's size and layout. Each unit covers a certain area efficiently. For larger or complex spaces, you might need more. Contact us for
a tailored recommendation.

What type of filters does the unit use?

All the MedicAir units are equipped with a HEPA filter, a medical-grade activated carbon filter, and safe UV-C tech for maximum effectiveness.

How big an area does one unit cover?

MedicAir units have been designed to suit different indoor environments. 

  • The MedicAir Pro Mini is ideal for homes and smaller spaces. It is capable of purifying 400 cubic metres of air per hour
  • The MedicAir Pro can purify 605 cubic metres of air per hour 
  • The MedicAir Pro Max is best suited for commercial properties and is able to purify up to 1500 cubic metres of air per hour

What does UV-C do?

UV-C light in MedicAir air purifiers emits a specific wavelength that breaks down the proteins viruses are made of. These viruses, including those causing influenza and COVID, can usually bypass traditional filters. MedicAir's UV-C technology destroys these viruses, ensuring maximum protection without emitting ozone. This technology is a key reason why organisations like the WHO and the NHS, as well as many corporate offices, choose MedicAir.

What is PM2.5 on the MedicAir unit?

PM2.5, or particulate matter with a diameter of 2.5 micrometres or smaller, is a crucial indicator of air quality. Inhalation of these tiny particles can lead to various health issues, from respiratory problems to cardiovascular diseases. While current guidelines advise keeping PM2.5 levels below 10 micrograms per cubic metre, there's a growing push, particularly in the EU, to lower this threshold to 5 micrograms per cubic metre for enhanced public health protection.

MedicAir air purifiers excel in removing PM2.5 particles, ensuring cleaner air for your well-being. They effectively eliminate particles as small as 0.1 micrometres, with a filtration efficiency of up to 99.99%. By maintaining such high standards, MedicAir contributes to reducing health risks associated with airborne pollutants, promoting a healthier living environment.

What is CO2 on the MedicAir air purifier?

CO2, or carbon dioxide, is a natural component of the air and a vital part of our breathing process. The CO2 levels displayed on the Pro Mini and Pro Max models indicate the concentration of carbon dioxide in the air. A healthy CO2 level typically ranges from 400 to 800 parts per million (ppm), with 700-800 ppm considered normal. However, as CO2 levels rise, particularly nearing 2000 ppm, it can affect performance and alertness. While our air purifiers can reduce CO2 levels by 15-20%, if levels reach 2000 ppm, we recommend opening a window to improve ventilation as the best course of action.

Can I apply any artwork designs to my air purifier?

We are collaborating with top artists in the UK to offer customised artwork designs for our air purifiers. If you're interested in adding a personalised touch to your air purifier, please contact us to discuss the available options and how we can bring your vision to life. 

Where can I use a MedicAir air purifier?

MedicAir air purifiers serve diverse purposes, extending beyond hospitals and dentists. From preserving fruits in warehouses to improving conditions for staff in nail salons, our purifiers are versatile. Please contact to discuss your specific needs with our staff.

How do I connect the MedicAir app?

  • Download the MedicAir® app from the Apple App Store or Google Play. (Once the app is installed, you can also download the MedicAir data app to monitor the air quality values of your devices. Ensure both the app and unit are connected to the same Wi-Fi network for seamless operation) 
  • Register with your email and verify it with the code sent to you.
  • In the app, tap the + icon and select ‘Air Purifier’.
  • Enter your Wi-Fi password and press NEXT.
  • On your MedicAir® unit, tap the power button to restart it. After the screen stabilises, press and hold the ReAKT button for 4 seconds until the Wi-Fi icon flashes.
  • Back in the app, confirm ‘indicator blinking rapidly’ and press NEXT. Let the unit connect without interference.

If the connection fails due to busy Wi-Fi, try again using a personal hotspot.

How do I install MedicAir?

MedicAir is a plug-and-play unit, specifically designed for simplicity; it requires no specialised installation. 

To install:

Remove the unit from the box, plug the power cable into the unit and a power socket; simply press the illuminated power button on the display panel on the top of the unit.

Is MedicAir a free-standing unit?

Yes, the MedicAir air purifier is a completely free-standing unit.

Where do I put my air purifier in my room/building?

For optimal performance, it's best to place your air purifier where it has optimum access to air circulation. Our units are designed to be versatile and can effectively operate even when placed just a few centimetres from a wall. Since the clean air is produced directly by the unit, it makes sense to position it in areas where you spend a significant amount of time, such as near your bed or desk.

How many air purifiers do I need for my room?

To determine the suitability of our air purifiers for your room, it's essential to assess the room's dimensions. This involves measuring the height, width, and depth of the room to calculate its volume. By knowing the room's size, we can determine how much air the purifier needs to handle effectively.

Our team is here to assist you in assessing your room's dimensions and recommending the ideal air purifier to meet your needs. Don't hesitate to reach out to us for personalised guidance and expert advice.

Can I clean the air in my home with just one air purifier?

While our air purifiers are powerful, the effectiveness across an entire house may be limited due to doors, walls, and other obstructions. However, we're more than happy to discuss your specific needs and provide guidance. Please feel free to reach out to us at , and we'll be delighted to assist you further.

How do I change the filter?

Replacing the MedicAir filter is a breeze. Our filters are integrated into a single 'filter cartridge' that houses all the essential filtration elements and technology.

For more detailed instructions, refer to the manuals below:

  • MedicAir Pro Mini
  • MedicAir Pro
  • MedicAir Pro Max

How often do I need to change the filter?

All MedicAir filters are built to last 6 to 12 months, depending on air quality and usage. When its life drops to 10%, your unit will alert you with a red flash. For convenience, sign up for our filter replacement subscription. You'll automatically receive a new filter every 9 months at a discount, ensuring your air stays clean.

Does the unit need any maintenance?

The MedicAir unit itself requires minimal maintenance. The only ongoing requirement is to replace the filter cartridge approximately every nine months, or every 12 months for residential users. The unit can be wiped clean or vacuumed; however, the filter should not be cleaned but instead needs to be replaced.

Will the MedicAir air purifier clear a smelly room?

MedicAir air purifiers are equipped with carbon-activated filters, which are highly effective in removing gases and odours from the air. While our filters efficiently capture all harmful particles, the elimination of odours can vary depending on individual perceptions. Our larger and more powerful air purifiers are particularly effective in quickly clearing odours. They are commonly used in various industries, including hair salons, to reduce the impact on both staff and customers. If you have specific odour concerns, please don't hesitate to contact us for personalised assistance.

How does poor air quality affect health?

Poor air quality is a leading cause of death worldwide, associated with diseases like coronary heart disease, asthma, diabetes, and stroke. Indoor and outdoor pollution sources include traffic emissions, bio/farming activities, and household items like paint and cleaning products. All MedicAir products are designed to remove these harmful pollutants, providing medical-grade protection to improve indoor air quality.

What are Particulate Matter (PM) sizes and their impact on health?

Particulate Matter, or PM, is classified by size, measured in microns. The most commonly monitored sizes are PM10 and PM2.5. PM10 particles are 10 microns and typically settle from the air within 8 hours. They mainly affect respiratory health as they get trapped in the lungs. PM2.5 particles are smaller, at 2.5 microns, and can stay in the air for several days. This prolonged exposure allows them to bypass the lungs and enter the bloodstream, leading to serious cardiovascular risks.

Why are smaller particulate pollutants more dangerous?

Smaller particulate pollutants like PM2.5 are particularly dangerous because they can stay airborne for longer periods and penetrate more deeply into the body's tissues. Our bodies have not evolved to counter the effects of these newly prevalent pollutants, which means they can remain within us for a long time and continue to cause harm. PM2.5 particles can lead to severe health issues, including cardiovascular diseases, which are more hazardous than respiratory problems typically caused by larger particles like PM10.

Why should I monitor CO2 levels in addition to PM2.5?

High CO2 levels have been suggested to mask many harmful particles that may not affect PM2.5 readings. Therefore, keeping an eye on CO2 levels alongside PM2.5 can provide a more comprehensive understanding of indoor air quality and help ensure a healthier living environment.